Privacy Policy & Terms of Service
Last Updated: January 2024
At HartServices Plumbing & Backflow LLC, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data, along with our Terms of Service regarding SMS communications.
1. Information We Collect
We collect information you provide directly to us when you book an appointment, request a work order, or contact us. This includes your name, email address, physical address, and phone number.
2. SMS/Text Messaging Consent & Privacy
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt-in to receive SMS messages from HartServices, we will use your number to send appointment reminders, technician ETAs, and service updates.
3. How We Use Your Information
We use your information to:
- Provide plumbing and backflow services.
- Send service-related notifications and quotes.
- Improve our website and customer service.
4. Third-Party Links
Our website uses third-party tools like Calendly (for booking) and Elfsight (for reviews). These services have their own privacy policies, and we encourage you to review them.
5. SMS Terms and Conditions
HartServices Plumbing & Backflow offers the option to receive SMS text messages regarding your service appointments, estimates, and repair updates.
1. Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
2. Help: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at Jon@HartServices.us or 210-430-0692.
3. Carrier Liability: Carriers are not liable for delayed or undelivered messages.
4. Rates & Frequency: As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages only regarding your specific active service orders or estimates; message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. Contact Us
If you have questions regarding this privacy policy or our terms of service, please contact us at:
Email: Jon@HartServices.us
Phone: 210-430-0692